Help
About order
I haven't received confirmation of my order, what should I do?
It's possible that it may have ended up in your spam folder. Otherwise, you can check your customer account where you'll find all your orders. Of course, you may contact us for help.
Can I modify my order once it's been validated?
Once your order has been validated and prepared, you can no longer modify it. If you encounter any issues, please contact us promptly via the contact page to find a solution.
If there's an error with my order or the product I received, what should I do?
We apologize for any inconvenience caused. Please contact us via the 'Contact' page, providing your order number. For orders within France, we'll arrange a return label for the next steps in the return process.
How to use a promo code?
The promotional code can be found on the final step of validating your cart, at the top of the page, possibly in a dropdown section.
Shipping
Is the shipping free?
The shipping is free for purchases over 180 euros.
What are the shipping fee?
Shipping via Colissimo is available with two options: Colissimo Home or Pickup Point. In mainland France, the delivery charges are 10 € and 8,5 € for Pickup Point. 17 € in Europe. 28 € for other international destinations.
What are the shipping times?
The processing time for all orders is 3 business days. The delivery time in mainland France is 7 business days. For other desitinations, it is 15 business days. You can check the list of EU destinations available: 'Click here'.
Are there any customs duties?
Please noted that we do not take care of tax and customs duties.
The purchase of goods from a European Union country is not subject to any customs duties. For more information, please consult the official website of the European Union. "Click here"
In a certain European countries, such as Finland, Norway, the UK, and Switzerland, taxes and customs duties may be varied, and they are the responsibility of the customer.
For shipments internationally, taxes and customs duties are the responsibility of the customer.
Les envois vers des destinations internationales en dehors de l'UE sont-ils possibles ?
Shipments to destinations outside Europe are available, please see below : Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, United Arab Emirates, United States, Taiwan, Thailand.
Return
How to process the return?
You have 14 days to exercise your right of withdrawal from the delivery of your package or product. Before the expiration of this period, please contact us via the form "Contact" indicating "Return" on subject line for an exchange or a refund.
*Ce processus est obligatoire selon nos Conditions Générales de Vente (CGV) en raison de la gestion des stocks et du respect des autres clients.
Is the return free?
The return costs are at your expense. You are responsible for the product until it arrives at our studio. Please also inform us by email as soon as your product is delivered.
Refund conditions
In what conditions will a return refund be accepted?
Returned products must be in their original condition and unused. If there is any discrepancy with the placed order, a refund will be accepted.
What are the refund timelines?
Upon receiving and validating your return, the refund will be processed within 10 days.
Questions about our products
Bookmark products
For the herbarium (pressed dried flower) bookmarks, we advise you to keep them in their plastic pouch for daily use.
Herbarium products
For products made with herbarium 9 pressed dried flowers, please be careful not to touch the dried flowers, as they are attached with very precise glue spots. If the flowers come loose, you can reattach them using white glue, applying just a single spot and pressing gently with a soft brush.
Painting on canvas
The paintings are varnished, ready to be displayed directly or framed according to your preferences. Regular and gentle cleaning extends the lifespan of the painting and preserves its aesthetic quality. Use a soft brush or a microfiber cloth to dust the surface of the painting. For light dirt, a slightly damp microfiber cloth is sufficient; avoid soaking the painting.
Unframed paintings
We recommend framing them, whether they are done in watercolor or acrylic. The frame and glass provide better protection for the artworks.
Commission art
Please check the page about "Commission art". Please note that commission art is not part of the products sold on our e-shop. For any inquiries, please contact us via the "Contact" page.
I still have some questions
If you can't find the information you're looking for or if you still have questions, feel free to reach out to me directly!